PRIVACY POLICY

Last Updated: July 7, 2026

The Mantra Shop ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit themantrashop.com or make a purchase from us. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the site.

1. Information We Collect

We may collect the following types of information when you interact with our website:

  • Personal Information: name, email address, phone number, delivery address, and billing address when you place an order or contact us.
  • Payment Information: payment details are processed securely by our third-party payment providers. We do not store your full card details on our servers.
  • Order Information: details of the products you purchase, order history, and communication related to your order.
  • Automatically Collected Information: IP address, browser type, device information, pages visited, and referral source, collected through cookies and similar technologies.
  • Communications: information you provide when you contact us via email, phone, WhatsApp, or social media.

2. How We Use Your Information

We use the information we collect to:

  • Process, fulfill, and deliver your orders across Sri Lanka
  • Communicate with you about your order, including confirmations and delivery updates
  • Respond to customer service requests and support needs
  • Improve our website, products, and customer experience
  • Send you marketing communications, where you have opted in, which you can unsubscribe from at any time
  • Detect, prevent, and address fraud, security, or technical issues
  • Comply with applicable legal obligations

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can set your browser to refuse cookies, though some parts of the site may not function properly without them.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Delivery Partners: to fulfill and deliver your order within Sri Lanka
  • Payment Processors: to securely process your payment
  • Service Providers: such as website hosting, analytics, and marketing platforms who help us operate our business
  • Legal Authorities: where required to comply with applicable law, regulation, or legal process

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including to satisfy any legal, accounting, or reporting requirements.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the details below.

8. Children's Privacy

Our website and products are not directed at children under the age of 13, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page with a revised "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: